SHIPPING POLICY

 

https://www.theoreticalclimbing.com is committed to excellence, and the full satisfaction of our
customers. https://www.theoreticalclimbing.com proudly offers shipping services. Be assured we are
doing everything in our power to get your order to you as soon as possible. Please consider any
holidays that might impact delivery times. https://www.theoreticalclimbing.com also offers same day
dispatch.

 

SHIPPING

 

All orders for our products are processed and shipped out in 4-10 business days. Orders are not
shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,
shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there
will be a significant delay in the shipment of your order, we will contact you via email.

 

WRONG ADDRESS DISCLAIMER

 

It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to
correct an incorrect shipping address. Please contact us immediately if you believe you have
provided an incorrect shipping address.

 

UNDELIVERABLE ORDERS

 

Orders that are returned to us as undeliverable because of incorrect shipping information may incur

extra shipping fees for additional shipping.

 

LOST/STOLEN PACKAGES

 

https://www.theoreticalclimbing.com is not responsible for lost or stolen packages. If your tracking
information states that your package was delivered to your address and you have not received it,
please report to the local authorities.

 

RETURN REQUEST DAYS

 

https://www.theoreticalclimbing.com allows you to return its item (s) within a period of 7 days.
Kindly be advised that the item(s) should be returned in the same conditions with no extra wear and tear.

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OUT OF STOCK ITEM PROCESS

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If an order is placed while the item is out of stock, we'll try to fill your order within 3 weeks.

If extra delay is expected, we'll notify you to the best of our efforts.

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IMPORT DUTY AND TAXES

 

You will be required to settle the requisite fees when the items are arriving in the destination country.

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ACCEPTANCE

 

By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy.

 

CONTACT INFORMATION

 

In the event you have any questions or comments please reach us via the following contacts:
Email - willy [at] theoreticalclimbing [dot] com